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System Design | Sourcing | EFI&T
Fortress Solutions offers a comprehensive services and support portfolio that is flexible, scalable and fully customizable to meet your company's individual needs, including unique reporting and billing processes. Our Repair & Maintenance, Asset Management, Technical Support and Logistic Services provide customers with substantial cost savings without sacrificing quality of service.
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Circuit Board Repair - Certified engineers with expert knowledge of the equipment perform repair services including - problem identification, failure analysis, fault isolation reporting, repair and recertification of critical components of your telecom and network hardware. Our in-house repair capabilities include: AlCATEL, CIENA, CISCO, DITECH, EXTREME, FUJITSU, JUNIPER, LUCENT, MOTOROLA, NORTEL, REDBACK, RIVERSTONE, SYCAMORE, SYMMETRICOM, TELLABS, and repair of other equipment as required by our customers.
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24/7 Online Reporting (CDCTrac) - Fortress Solutions' developed the 'CDCTrac' system to enable its customers to meet the demands of a changing industry. 'CDCTrac's secure online web-based applications provide customers real-time valuable tools to assist in the managing, tracking and reporting on all of their equipment, as well as other valuable features and tools to assist with all of our customers network inventory needs.
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Advanced Hardware Replacement
- Fortress Solutions offers advanced hardware exchange services. Understanding your need to eliminate network downtime we provide proven priority Advance Replacement programs and Priority Repair solutions to get your system up and running in short order, and to keep it running.
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Spares Management - Fortress Solutions maintains a centralized sparing inventory in order to provide customers with critical Advance Replacement RMA requests. We can maintain on-site sparing inventory for critical core equipment with a service level agreement that provides for a mean time to repair of less than four hours. Fortress Solutions will track and manage both our and customer owned on-site spares.
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Warranty and Guaranties
- All products passing Fortress Solutions processes are backed by Fortress Solutions' Quality Certification and come with a full one-year warranty. Customers with active Master Service Agreements will receive a LIFETIME WARRANTY on all equipment that passes Fortress Solutions' certification process. Lifetime warranty provides current maintenance customers with return to factory repairs for Fortress Solutions Certified hardware that fail under normal use as long as you are the owner and under a Fortress Solutions Master Service Agreement.
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SLA & Maintenance Programs - Fortress Solutions offers industry leading customized Service Level Agreements (SLA) and Maintenance Programs tailored to each individual customer's needs. Protect your network, the critical lifeblood of you business, with a program that exceeds your requirements while significantly reducing your operating cost with a Fortress Solutions maintenance services program.
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